A process for an impeccable service

More than a simple organization, it is a real mind set in the service of our customers

The listening

A commercial network deployed all over the french territory, composed of men an women and is supported internally by a team of account managers who understand the needs of their clients.

the piloting

All orders are mastered in our various workshops and planned according to customer needs. Within Valmont France, production and on-site delivery are managed so as to guarantee rates of compliance with commitments as close as possible to 100%. Including consideration of imperatives.

The assistance

As soon as the order is registered, it can be consulted remotely through our “Order Status” tool, which allows the customer to monitor its progress and plan the smooth running of his site.

The delivery

Our products are voluminous and heavy, you must manipulate it carefully in order to avoid the degradation of its surface. Also, Valmont France has set up a specific logistics system whose main feature is to deliver and unload the bundle of masts and its accessories at the delivery point requested by the customer.

The service

Because service to our customers is essential, Valmont France’s teams of professionals put their know-how at your disposal to advise you on the organization of your site, help with installation, interventions at height, lifting operations, adjustments and commissioning tests as well as various maintenance work.